OB12_TIF07 - Chapter 7 Motivation From Concept to...

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Chapter 7 Motivation: From Concept to Applications MULTIPLE CHOICE Motivating by Changing the Nature of the Work Environment 1. Which of the following is not one of the core job dimensions in the JCM model? a. task significance b. feedback c. autonomy d. status e. skill variety (d; Moderate; p. 226-227) 2. In the JCM model, what three core job dimensions combine to create meaningful work? a. autonomy, task identity, and feedback b. skill variety, autonomy, and task significance c. skill variety, autonomy, and feedback d. feedback, task identity, and task significance e. skill variety, task identity, and task significance (e; Moderate; p. 227) 3. According to JCM theory, which of the following results in the maximum internal rewards for an individual? (b; Challenging; p. 227) 4. How is the motivational potential score (MPS) calculated? a. skill variety × task identity × task significance × autonomy × feedback b. 3(skill variety + task identity + task significance) + autonomy + feedback c. (skill variety + task identity + task significance)/3 × autonomy × feedback d. skill variety × task identity × task significance + autonomy + feedback e. (skill variety + task identity + task significance + autonomy + feedback)/5 (c; Moderate; p. 228) 5. What is another term for cross-training?. (e; Easy; p. 229) 6. What is the main strength of job rotation? (b; Challenging; p. 229) 136
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7. A trucking company routinely makes all of its office staff work for a week in the warehouse area; loading trucks, cleaning trucks, and doing other work which they are capable of. This program is an example of which of the following? a. job rotation b. job enlargement c. job enrichment d. job sharing e. flextime (a; Moderate; p, 229-231) 8. A company redesigns the jobs of the workers in accounts receivables, so that instead of simply billing customers, they will also be responsible for following up on non-payment, liaising between customers and the departments billing them, and other related tasks. What term would best be used to describe these changes? (b; Moderate; p, 230)
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