OB12_TIF07 - Chapter 7 Motivation: From Concept to...

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Chapter 7 Motivation: From Concept to Applications MULTIPLE CHOICE Motivating by Changing the Nature of the Work Environment 1. Which of the following is not one of the core job dimensions in the JCM model? a. task significance b. feedback c. autonomy d. status e. skill variety (d; Moderate; p. 226-227) 2. In the JCM model, what three core job dimensions combine to create meaningful work? a. autonomy, task identity, and feedback b. skill variety, autonomy, and task significance c. skill variety, autonomy, and feedback d. feedback, task identity, and task significance e. skill variety, task identity, and task significance (e; Moderate; p. 227) 3. According to JCM theory, which of the following results in the maximum internal rewards for an individual? a. when they are given tangible rewards b. when they learn that they personally have performed well on a task that they care about c. when they initiate a program that enables them to work with a variety of like-minded colleagues d. when their training is realized and their expectations are met e. when they are singled out for praise for successfully completing an arduous task (b; Challenging; p. 227) 4. How is the motivational potential score (MPS) calculated? a. skill variety × task identity × task significance × autonomy × feedback b. 3(skill variety + task identity + task significance) + autonomy + feedback c. (skill variety + task identity + task significance)/3 × autonomy × feedback d. skill variety × task identity × task significance + autonomy + feedback e. (skill variety + task identity + task significance + autonomy + feedback)/5 (c; Moderate; p. 228) 5. What is another term for cross-training?. a. work enrichment b. job sharing c. work enlargement d. job enhancement e. job rotation (e; Easy; p. 229) 6. What is the main strength of job rotation? a. It eliminates boredom on the job. b. It increases motivation. c. It increases productivity. d. It decreases training costs e. It decreases supervisor workload. (b; Challenging; p. 229) 136
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7. A trucking company routinely makes all of its office staff work for a week in the warehouse area; loading trucks, cleaning trucks, and doing other work which they are capable of. This program is an example of which of the following? a. job rotation b. job enlargement c. job enrichment d. job sharing e. flextime (a; Moderate; p, 229-231) 8. A company redesigns the jobs of the workers in accounts receivables, so that instead of simply billing customers, they will also be responsible for following up on non-payment, liaising between customers and the departments billing them, and other related tasks. What term would best be used to describe these changes? a. job rotation b. job enlargement c. job enrichment d. job sharing e. flextime (b; Moderate; p, 230) 9. How do most employees react to job enlargement efforts?. a. unqualified approval
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This note was uploaded on 03/20/2012 for the course FIN 551 taught by Professor Aoolf during the Spring '12 term at Kentucky State University.

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OB12_TIF07 - Chapter 7 Motivation: From Concept to...

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