OB12_TIF11 - Chapter 11 Communication MULTIPLE CHOICE 1...

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Unformatted text preview: Chapter 11 Communication MULTIPLE CHOICE 1. Research indicates that poor _____ is probably the most frequently cited source of interpersonal conflict. a. motivation b. leadership c. training d. communication e. hygiene (d; Moderate; p. 368) 2. Individuals spend nearly _____ percent of their waking hours communicating. a. 60 b. 70 c. 80 d. 90 e. 100 (b; Challenging; p. 368) 3. Communication must include both the _____ and the understanding of meaning. a. transportation b. interpretation c. triaging d. transference e. intention (d; Moderate; p. 368) Functions of Communication 4. Formal guidelines and authority hierarchies are examples of which function of communication? a. control b. agreement c. organization d. information e. all of the above (a; Moderate; p. 368-369) 5. Communication serves all of the following functions within a group or organization except _____. a. motivation b. planning c. emotional expression d. control e. conveying information (b; Moderate; p. 368) 6. Which of the following is the most important function of communication in organizations? a. motivation b. control c. information d. none of the above e. all of these factors are important (e; Moderate; p. 368) 218 7. When employees are required to follow their job description or to comply with company policies, communication is performing a(n) ______ function. a. control b. motivation c. emotional expression d. information e. feedback (a; Moderate; p. 369) 8. Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication? a. information b. control c. motivation d. emotional expression e. none of the above (c; Moderate; p. 369) 9. Which function of communication transmits the data necessary for decision-making? a. emotional expression b. information c. control d. motivation e. all of the above (b; Easy; p. 369) The Communication Process 10. The means by which a communication is passed is called _____. a. a medium b. a conduit c. a conductor d. a transmission e. Surberism (a; Moderate; 369) 11. The receiver of a communication is most likely to _____ a message. a. explain b. reproduce c. reflect d. translate e. discard (d; Easy; 369) 12. In the communication process, which of the following steps occurs first? a. transmitting b. decoding c. encoding d. understanding e. analysis (c; Moderate; p. 369) 13. During communication, the _____ initiates a message by encoding a thought. a. receiver b. channel c. sender 219 d. speaker e. leader (c; Easy; p. 369) 14. The product of a senders encoding is the _____. a. channel b. message c. transmission d. medium e. all of the above (b; Moderate; p. 369) 15. The medium through which communication travels is called a _____....
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OB12_TIF11 - Chapter 11 Communication MULTIPLE CHOICE 1...

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