OB12_TIF15 - Chapter 15 Conflict and Negotiation MULTIPLE...

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Chapter 15 Conflict and Negotiation MULTIPLE CHOICE A Definition of Conflict 1. If no one is aware of conflict, it is generally agreed that _____. a. employee-employer relations will be good b. conflict is subversive c. no conflict exists d. conflict is inevitable e. conflict is psychologically driven as opposed to physically manifest (c; Easy; p. 504) 2. Which of the following is not included in the definition of conflict? a. perception b. disruption of tasks c. something that is cared about d. negative effects e. all of the above are included in the definition of conflict (b; Easy; p. 504) Transitions in Conflict Thought 3. Which of the following is not one of the views of conflict? The _____ view. a. traditional b. human relations c. interactionist d. functional e. persuasive (d; Easy; p. 505-506) 4. The traditional view of conflict argues that conflict _____. a. cannot be avoided b. helps to generate discussion c. can be avoided d. improves productivity e. must be avoided (e; Moderate; p. 505) 5. The traditional view of conflict is the belief that conflict is _____. a. harmful b. natural c. necessary d. situationally-dependent e. neutral (a; Moderate; p. 505) 48
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6. Which one of the following is not part of the traditional view of conflict? a. inevitable b. must be avoided c. indicates malfunctioning d. harmful e. all of the above are parts of the traditional view of conflict (a; Easy; p. 505) 7. Which one of the following views on conflict dominates in most actual groups and organizations? a. human relations b. interactionist c. traditional d. functional e. asymptotic (c; Moderate; p. 505) 8. The _____ view of conflict argues that conflict is a natural and inevitable outcome in any group. a. human relations b. interactionist c. traditional d. functional e. human resources (a; Moderate; p. 505) 9. The _____ view of conflict argues that conflict is necessary for a group to perform effectively. a. human relations b. interactionist c. traditional d. functional e. reactive (b; Moderate; p. 505-506) 10. The ______ view of conflict argues that conflict arises from management failure. a. human relations b. interactionist c. traditional d. functional e. conjunctive (c; Moderate; p. 505) 11. The human relations view of conflict advocates _____ conflict. a. encouraging b. open communication for resolving c. group therapy for resolving d. acceptance of e. rejection of (d; Moderate; p. 505) 12. The interactionist view of conflict proposes that functional conflict is _____. a. an indication of the group maturity level b. necessary for effective group performance c. a necessary evil d. always focused around relationships e. universally harmful 49
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(b; Moderate; p. 505) 13. According to the interactionist’s perspective, a group that functions without conflict is _____. a. living up to behavioral ideals
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OB12_TIF15 - Chapter 15 Conflict and Negotiation MULTIPLE...

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