OB12_TIF19 - Chapter 19 Organizational Change and Stress...

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Chapter 19 Organizational Change and Stress Management MULTIPLE CHOICE 1. An example of change in the nature of the work force is an increase in_____. a. college attendance b. mergers and consolidations c. capital equipment d. divorce rates e. cultural diversity of employees (e; Moderate; p. 643) Forces For Change 2. Which of the following is not a primary force for change in organizations? a. technology b. economic shocks c. decreasing skill sets d. social trends e. the nature of the workforce (c; Easy; 645) 3. Phrases such as “more cultural diversity,” “many new entrants with inadequate skills,” and “increase in aging workers” are all examples of what force for change? a. technology b. world politics c. nature of the work force d. social trends e. competition (c; Easy; 645) 4. An example of change in the nature of competition is _____. a. growth of e-commerce b. collapse of Enron Corporation c. Iraq–U.S. war d. increased interest in urban living e. a decrease in interest rates (a; Easy; 645) Managing Planned Change 5. Change activities that _____ are and goal oriented are termed planned change. a. intentional b. discretionary c. random d. reflexive e. restorative (a; Moderate; p. 646) 6. If an organization used an outside consultant as opposed to an insider as a change agent, the result would probably be more _____. a. conservative and risk averse b. reflective of the organization’s history and culture c. objective d. reflective of the fact that change agents must live with the consequences of their actions 138
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e. prone to bias (c; Moderate; p. 647) 7. Which factor in choosing an outside consultant as change agent is likely to result in more drastic changes? a. the cost b. internal members’ resistance to outsiders c. the lack of repercussions after the change d. an objective perspective e. all of the above (c; Moderate; p. 647) 8. If an organization used an insider as a change agent, as opposed to an outside consultant, the change would _____. a. probably be more cautious b. probably be more drastic c. probably be more objective d. most likely be second order e. most likely be tertiary (a; Easy; p. 647) Resistance to Change 9. Resistance to change can be positive because _____. a. it provides a degree of stability to behavior and productivity b. without some resistance, OB would take on characteristics of chaotic randomness c. resistance can be a source of functional conflict d. all of the above e. none of the above (d; Moderate; p. 647) 10. It is easiest for management to deal with resistance when it is _____. a. covert b. deferred c. passive d. implicit e. overt (e; Moderate; p. 647) 11. Managing resistance to change that is _____ is extremely challenging. a.
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OB12_TIF19 - Chapter 19 Organizational Change and Stress...

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