LL041 Communications – Exam Review
Week 13 – December 1 -5, 2008
To help prepare for all your exams, there is a brief section on
Chapter 7 pp. 191-194
What have you learned in Communications class this semester?
Producing Professional Workplace Documents –
Kinds of Documents
When is each kind of document used?
within your own company
REPORTS: analysis, more content, research or practice – e.g. inspection, often for
LETTERS: to other companies, outside your workplace
What formatting guidelines are important in each document?
- Full block format
1. MEMO: to, from, date, subject
2. REPORT: headings, subheadings, bulleted or numbered lists, charts and tables, information
design: bold, italics, margins, columns
REPORTS can be in memo style, or report style
3. LETTER: address, titles, full names, contact info, salutation, sign off
B. Preparing and Presenting Oral Reports
Eye contact (don’t hide, don’t read)