Test 3 Study Guide for Chels

Test 3 Study Guide for Chels - MODULE 8 Describe the role...

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MODULE 8 Describe the role of TPS, MIS and ESS. How are each of these types of systems similar and how they are different? Similar: They all collect, process, and analyze data and are helpful in the growth of busi- ness organizations Different: TPS is used at the operational level to. .. Process business events and transactions Increase efficiency by. .. Automation Lower costs Increased speed and accuracy Examples Sales and order processing Payroll processing Product purchasing, receiving, and shipping Inventory management Accounts payable and receivable MIS is used at the managerial level to. .. Produce reports Support of midlevel managers’ decisions Examples Sales forecasting Financial management and forecasting Manufacturing, planning, and scheduling Inventory management and planning Advertising and product pricing ESS is used at the executive level to. .. Aid in executive decision making Provide information in highly aggregated (summarized) form Examples Executive-level decion making Long-range and strategic planning Monitoring of internal and external events and resources Crisis management Staffing and labor relations
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Compare and contrast the characteristics of the operational, managerial, and ex- ecutive levels of an organization. How are the information needs different across these levels? Compare: They all use information systems and make decisions to try to benefit the organization and increase profit. Contrast: Operational Level Managerial Level Executive Level Who Foreman or super- visor Midlevel managers and functional managers Executive-level man- agers What Automate routine and repetitive activ- ities Automate the monitoring and controlling of opera- tional activities Aggregate summaries of past organizational data and projections of the future Why Improve organiza- tional efficiency Improve organizational ef- fectiveness Improve organizational strategy and planning IS Transaction Pro- cessing Systems (TPS) Management Information Systems (MIS) Executive Information Systems (EIS) Review the basic Input-Process-Output model and how it can be applied to the operational, managerial and executive levels. E.g. what are the inputs for a man- agement oriented DSS, outputs…, what are the inputs for an ESS…outputs. The Input-Process-Output model is a general model describing how the information systems (that organizations use) work. At the managerial and executive levels, TPS and MIS data is the input of the system, which processes and interprets that data and outputs it in useful reports and graphs that help top level executives and managers decide how to best improve business planning and efficiency. DDS inputs include any sort of data (usually created by managers and related to a re-
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Test 3 Study Guide for Chels - MODULE 8 Describe the role...

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