Chapter_15_-_Communication

Chapter_15_-_Communication - Chapter 15 Communication &...

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Chapter 15 Communication & Interpersonal Skills Dr. Haitham Khoury Haitham.khoury@aub.edu.lb Ext 3778 Room 369 - OSB
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Improving Sender Communication Skills Presentation and persuasion skills Effective persuasion: establish emotional connection and mutual interest Persuasive messages are simple, informative, exciting, and told with stories/anecdotes Clear logical thinking (not just spelling and grammar!) Readable; interesting; brief; clear Avoid fancy words; reread draft; Jargon can be useful if writer and reader know buzzword Keep in mind readers’ background and culture Nonverbal skills Support/undermine your message Use of time; office arrangement; body language Gesturing, eye contact, smiling, open body orientation, leaning forward
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Adding Power to Your Presentations Spend adequate time on the content Clearly understand the objective Tell the audience the purpose Provide meaning, not just data Practice, practice, practice A presentation is more like a conversation than a speech Eye contact Allow imperfection Be prepared to answer tough questions Provide a crisp wrap-up
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Nonverbal across countries Nodding head to convey yes/no Hand gestures In Lebanon? What have you noticed from others you know? Don’t stereotype but recognize that differences exist; people have different styles. Learn them for communicative accuracy
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Improving Receiver Communication Skills Listening Active listening Reflection: report back what you think the person is saying
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This note was uploaded on 03/22/2012 for the course FINA 210 taught by Professor Dakroub during the Spring '12 term at American University in Cairo.

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Chapter_15_-_Communication - Chapter 15 Communication &...

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