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Group Assignment BGB1013-2.docx - PRINCIPLE OF MANAGEMENT...

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PRINCIPLE OF MANAGEMENT“Towards Successful Management of TelekomMalaysia Berhad”1
Table of ContentsIntroduction....................................................................................................................3Vision, mission, values and ethics..................................................................................4Organizational structure and culture..............................................................................5Leadership style and motivational style......................................................................6-7Overall measurement of success for this company.....................................................8-9Respond to the questions...........................................................................................9-17Conclusion and Recommendation……………………………………………………17References ……………………………………………………………………………18Appendices……………………………………………………………………………19Introduction2
Our group has chosen Telekom Malaysia Berhad and brings a title“Towards SuccessfulManagement of Telekom Malaysia Berhad”.Telekom Malaysia Berhad (TM), Malaysia’s Convergence Champion and No. 1 ConvergedCommunications Services Provider offers a comprehensive suite of communication services andsolutions in fixed (telephony and broadband), mobility, content, Wi-Fi and smart services. As amarket leader, TM is driven by stakeholder value creation in a highly competitive environment.The Group places emphasis on delivering an enhanced customer experience via continuouscustomer service quality improvements and innovations, whilst focusing on increased operationalefficiency and productivity.Leveraging on our extensive global connectivity, network infrastructure and collective expertise,TM is well positioned to propel Malaysia as a regional Internet hub and digital gateway forSouth-East Asia.As a multiple award-winning model corporate citizen committed to good governance andtransparency, TM continues its pledge to ensure the integrity of our processes, people andreputation as well as the sustainability of our operations. Our Corporate Responsibility (CR)ethos reinforces responsible behaviour in the four main domains of the marketplace, workplace,the community and the environment. With a focus on ICT, the Group further promotes 3 majorplatforms i.e. education, community/nation-building and environment, through our Reaching Outprograms.TM will continue to leverage on the strategic investments made earlier in web and TM ONE torealize its Convergence and “Go Digital” aspirations as its moves beyond connectivity servicesinto new value-added digital services. The Company is embarking on a holistic approachcovering customer experience, process optimization and new business opportunities. This entailsbuilding a digitally aware and smarter workforce that acts as a catalyst to the digitaltransformation of TM, thus powering Malaysia’s digital economy.TM looks forward to serving customers with relevant convergence propositions via the 5 pillarsof Smarter Living, Smarter Businesses, Smarter Cities, Smarter Communities and a SmarterNation - delivering a seamless digital experience and integrated business solutions to cater toindividual lifestyle and business communication needs - towards making “Life and BusinessEasier for a Better Malaysia”.3
Mission, values and ethicsVision“To make life and business easier for a better Malaysia”MissionTo achieve our vision, we are determined to do the following:

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Term
Spring
Professor
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Tags
Management, Telekom Malaysia Berhad

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