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Unformatted text preview: Chapter 18 Review Questions 1. What forces act as stimulants to change, and what is the difference between planned and unplanned change? Forces: Nature of the workforce, technology, economic shocks, competition, social trends, and world politics Planned Change: change activities that are intentional and goal oriented Unplanned change: accidental occurrence 2. What forces act as sources of resistance to change? Individual sources: habit, security, economic factors, fear of the unknown, selective information processing Organizational sources : structural inertia, limited focus on change, group inertia, threat to expertise, and threat to established power relationships 3. What are the four main approaches to managing organizational change? Lewins classic three-step model: unfreezing, movement, refreezing Kotters eight-step plan: detailed approach action research: based on systematic collection of data and then selection of a change action based on what the analyzed data indicated organizational development...
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This note was uploaded on 03/29/2012 for the course BUAD 304 taught by Professor Cummings during the Fall '07 term at USC.
- Fall '07