311_exam_1_Hamid_Solution

311_exam_1_Hamid_Solution - Name: (please print) Exam 1...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Name: (please print) Exam 1 BUAD311 – Operations Management February 14, 2012 Professor Hamid Nazerzadeh 1 hour and 40 minutes All together the exam has a maximum of 80 points. There are 10 pages including this page. This is a closed-book, closed-notes exam. You are allowed to use one double-sided crib sheet (8.5x11). Sharing a crib sheet with other students is not allowed. You may use a simple calculator. No cell phones. No laptops. No PDAs. You may earn a partial credit for each question unless otherwise noted. Show your work completely. If you don’t show your work, there will be no credits. Do not be tempted to seek “inspiration” from a neighbor’s exam. Poor scores can be overcome, but cheating will be dealt with harshly! Please sign here to indicate that you have adhered to university policies regarding ethical behavior in preparing for and completing this exam. “I hereby certify that I have adhered to the university policies regarding ethical behavior in preparing for and completing this exam.”
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Multiple Choice [27 Points Total; 3 points each for Q1-9, no partial credit] 1. Which of the following is false? (The Psychology of Waiting Lines) a. A customer’s satisfaction with his service depends on both his perception of his service encounter and his expectation for the service. b. The beginning of the service encounter is very important in order that the customer rates his service well. c. A customer that has nothing to do while waiting for his service (except to wait) is likely to perceive his wait for service to be longer than it actually is. d. Customers tend to be more tolerant of waiting when they perceive order and fairness when assessing the waiting situation. e. None of the above. 2. Which of the following may be false? (The Goal) a. The goal of a firm is to make money. b. In order to achieve the goal, it is helpful to reduce operational expense. c. Herbie is analogous to the bottleneck resource in the plant. d. In order to increase the capacity of Alex’s plant, it is necessary to increase the capacity of only the bottleneck(s). e. None of the above. Jonah tells Alex that: “The goal is not to reduce operational expense by itself. The goal is not to improve one measure in isolation. The goal is to reduce operational expense and reduce inventory while simultaneously increasing throughput.” 3. Which of the following is true? (The West Coast Case) a. In order to reduce the waiting time at the walk-in clinic, it is necessary to hire more Doctors. b. In order to reduce the waiting time at the walk-in clinic, it is necessary to hire more Nurses. c. In order to reduce the waiting time at the walk-in clinic, it is necessary to change the walk-in clinic staffing schedule. d.
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 10

311_exam_1_Hamid_Solution - Name: (please print) Exam 1...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online