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Unformatted text preview: CHAPTER 1: Organizational behavior: how people act in organizations and why they act as they do Importance of interpersonal skills:- role of understanding human behavior plays in determining a managers effectiveness, and required courses on people skills have been added to many curricula- technical/quantitative stuff may be important BUT soon, leadership and communication skills come to the fore in distinguishing the managers whose careers really take off- developing managers interpersonal skills helps organizations attract and keep high-performing employees (outstanding employees are always in short supply)- positive social relationships at work associated with lower stress at work and lower intentions to quit- managers with good interpersonal skills = more pleasant workplace!- ALSO companies with reputations as good places to work generate superior financial performance What managers do Manager = person who oversees the activities of others and who are responsible for attaining goals in these organizations Organization = a consciously coordinated social unit, 2 or more ppl, that functions of a relatively continuous basis to achieve a common goal/set of goals LEADING FUNCTION: TO DIRECT AND COORDINATE THE PEOPLE IN THE ORGANIZATION Get things done THROUGH OTHER PEOPLE make decisions/allocate resources/direct activities of others to attain goals Define the goals that organizations need to achieve - identify the means to achieve these goals- Establishes an overall strategy for achieving these goals- Develops comprehensive set of plans to integrate and coordinate activities Design the organizations structure (ORGANISING)- Determining what tasks are to be done- Determining WHO does the tasks- HOW the tasks are to be grouped- WHO reports to WHOM- WHERE decisions are to be made Monitor the organizations performance and compare it with previously set goals...
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- Spring '07