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Unformatted text preview: and we don't need all that quality control." Additionally, Crosby stated, “Make a commitment to a standard, communicate it, recognize performance, and then recycle.” Quality is the end result of effective and efficient standards shared throughout a company. Although personal components of service can make quality measurement difficult for managers, it is very clear to the customer. For this reason, companies must ensure that total quality management remain an ongoing process....
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This note was uploaded on 03/24/2012 for the course BUAD 4301 taught by Professor Gailarnott during the Spring '12 term at Dallas Baptist.
- Spring '12