ch04 - Chapter 4 Information Technology and the Design of...

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Chapter 4 Information Technology and the Design of Work
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2 Approach to Work Technology has now brought the approach to work full circle. Time and place of work are increasingly blended with other aspects of living. People now can do their work in their own homes at times that accommodate home-life and leisure activities. They are able to enter cyberspace --- a virtually unlimited space full of opportunities.
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3 Virtual Organizations A structure that makes it possible for individuals to work for an organization and live anywhere. The Internet and corporate intranets create the opportunity for individuals to work from anyplace they can access a computer. The structure of a virtual organization is networked. Everyone has access to everyone else using technology. E-mail is the most widely used means of communication. Success in a virtual organization is the amount of collaboration that takes place between individuals
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4 WORK DESIGN FRAMEWORK
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5 WORK DESIGN FRAMEWORK A simple framework can be used to assess how emerging technologies may affect work. This framework is useful in designing key characteristics of work by asking key questions (see figure 4.1). Such as: What work will be performed? What is the best way to do the work? Who is going to do the work? Where will the work be performed? How can IS increase the effectiveness of the workers doing the work ?
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6 Figure 4.1 Framework for work design.
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HOW INFORMATION TECHNOLOGY SUPPORTS COMMUNICATION AND COLLABORATION
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8 IT to Facilitate Communication E-mail - a way of transmitting messages over communication networks. First uses of the Internet. Composted primarily of text but can include other mediums (video, audio, etc.). Mailing list server Intranet - Looks and acts like the Internet Comprised of information used exclusively within a company Unavailable to the Internet community as a whole.
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9 IT to Facilitate Communication Instant Messaging (IM) – an IP-based instant communication application. Provides convenient communication between people using computers, cell phones, etc. Can be used to check on telecommuting employees by managers. Voice over IP (VoIP) - Method enabling telecommunications (phone calls) to be transmitted over an IP based network. Skype is a type of VoIP system that permits users to make free phone calls over the Internet. Very useful for communicating with remote workers.
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Video Teleconferencing - set of interactive telecommunication technologies allowing two or more locations to interact via two-way video and audio transmissions simultaneously. Unified communications (UC) - an "evolving communications technology architecture which automates and unifies all forms of human and device communications in context, and with a common experience RSS - refers to a structured file format for porting data from one platform or information system to another.
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This note was uploaded on 03/25/2012 for the course INFORMATIO 614 taught by Professor B.m during the Spring '12 term at Minnesota State University Moorhead .

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ch04 - Chapter 4 Information Technology and the Design of...

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