ITM MODULE 1 SLP-Facets of Knowledge Management

ITM MODULE 1 SLP-Facets of Knowledge Management - Running...

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Running head: FACETS OF KNOWLEDGE MANAGEMENT 1 Facets of Knowledge Management TUI University October 16, 2010
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THE MANY FACETS OF KNOWLEDGE MANAGEMENT 2 Facets of Knowledge Management According to the case study, Frito-Lay did not have a centralized system for managing, capturing, and retrieving the company’s knowledge base. Frito-Lay’s disparaging system was inadequate and the sales team experienced difficulty in accessing information. For instance, knowledge saved on one person’s system could not be retrieved by other employees (CIO, 2001). Even though Frito-Lay had the knowledge base, knowledge was spread throughout the organization thereby hindering business viability and creating work duplication. The sales force was not aware of existing knowledge that included consumer behavior and market trends. Centralizing vital information and processes was essential toward the company’s success. Furthermore, data had to be accessible and user-friendly for the organization’s sales team to retrieve critical data. Alternatively, NASA’s systems initial problem was distinguishing and pinpointing employee expertise. Another concern for NASA was its ability to collaborate the varying levels of knowledge throughout the organization. Finally, NASA
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This note was uploaded on 03/25/2012 for the course ITM 501 taught by Professor Dr.paulwatkins during the Fall '10 term at Trident Technical College.

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ITM MODULE 1 SLP-Facets of Knowledge Management - Running...

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