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Unformatted text preview: through six sigma and TQM procedures and earned more profit and revenue in doing so. Ford worked hard on ensuring consumers satisfaction with their purchases. They reworked the hood latch on the Ford Mustang that had many consumers upset because of the height that it needed to be dropped from to latch down. By reworking the hood latching system using Six Sigma and TQM they were able to save $283,000 in scrap metal prices, but greater than that customers satisfaction was significantly increased....
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- Fall '11