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Unformatted text preview: MAN373-GS002 Managerial Communications Assignment #3 There was a time while working here at Airserv, when I Jon Totaram was helping a customer out in a wheelchair, her whole family was on their way to Disney World and they and I enjoyed the pleasant time we spent together. From my point of view their non-verbal communication was very appealing to them because they were very receiving of the time and service I provided them, so much so they wrote a letter. I use a great deal of nonverbal communication to show my emotions as many people do. Especially when working with older people who cannot hear very well or may be a little intimidated by the way everything moves so fast in our modern world. It is very important for me to earn their trust and let them know that I am here with them and for them, not only in words, but genuinely in my actions. While going through the TSA security check point in the airport as I was trusted to take care of the families’ grandmother, an elderly. I suggested to her that I was here to serve her and be of assistance to her by helping her remove her jacket and showing her how to speed up the process of getting through by taking off any metals or electronics. When explaining things to the elderly I usually speak slowly while showing an example to build trust and playfulness with them. I use my movements to illustrate my verbal communication. I also often use repeating, one of Burbinster’s six functions for nonverbal communication a great deal, partially because most people are visual learners and the elderly are hard of hearing. (Hynes, 2011) I let them know that I am pleased while with them by using a great deal of kinesic cues to keep my nonverbal communication complementary of my actions and words. While talking to her I maintained eye contact, smiled and spoke with my body facing hers. I talking to her I maintained eye contact, smiled and spoke with my body facing hers....
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- Fall '11
- Nonverbal Communication, great deal, Hynes