Assignment #10 - MAN373-GS002 Managerial Communications...

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MAN373-GS002 Managerial Communications Assignment #10 I chose to write my reflective report and commentary on Angela Sinickas article, “Communication Is Not Optional.” Her opening heading is ‘Too many manager think they don’t have the time or that they should wait. They’re kidding themselves.’ This was the statement that gave way to my interest in reading this article. As a currently employed student working at Airserv Corporation in JFK International Airport, the effects of managerial communication have become a serious interest to me. Ms. Sinickas states in her article that, “A communication gap doesn’t only undermine morale and performance, it can ultimately impact the bottom line.” This statement could not be truer. At Airserv management is terrible at communicating anything to us the employees, the worst part is that the communication we do get are mostly in the form of rumors and “I-heard-from-‘name’-in-‘department’-that…” This has been a big downfall in the morale and performance of workers, as I am part of that. The lack of trust we have for our management, is directly correlated with their lack of communication amongst other things. Many managers believe they have nothing to communicate until the final answer to a question becomes clear. But the silent treatment sends several messages – that management doesn’t know what it’s doing, is doing nothing, or is contemptuous of employees. What these managers don’t realize is that employees often would be satisfied with updates on the process of getting to the final decisions, or the options being considered and the criteria being used to make the decisions.”
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This note was uploaded on 03/27/2012 for the course BUSINESS 100,200,30 taught by Professor Check during the Fall '11 term at Thomas Edison State.

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Assignment #10 - MAN373-GS002 Managerial Communications...

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