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Unformatted text preview: CHAPTER 4 THE CHANGING AMERICAN SOCIETY: DEMOGRAPHICS AND SOCIAL STRATIFICATION
4-1 Consumer Behavior In The News...
Laundry Without Water? Tide launched Swash, a line of products to freshen and de-wrinkle clothes without washing them. Can you guess who the target market is? Baby Boomers Generation X Generation Y Source: "Laundry 101: No Water Necessary," Business Week, November 19, 2007, p. 25. 4-2 Consumer Behavior In The News...
Swash Target Market? If you guessed Generation Y you were correct! Specifically, the college-aged crowd. As one expert explains: "It's wise to go after young adults this way. A loyalty to Tide may pay off later, when their domestic skills kick in." Source: "Laundry 101: No Water Necessary," Business Week, November 19, 2007, p. 25. 4-3 Demographics and Social Stratification
Demographics Population and Size Occupation Education Income Age 4-4 Demographics and Social Stratification
Occupational Influences on Consumption 4-5 Demographics and Social Stratification
Education Level Influences on Consumption 4-6 Demographics and Social Stratification
U.S. Age Distribution1 Key Growth Categories 1 "Resident Population Projections by Sex and Age: 2010 to 2050," Statistical Abstract of the United States 2008 (Washington, DC: U.S. Bureau of the Census, 2008), Table 10. 4-7 Demographics and Social Stratification
Age Influences on Consumption
18-24 25-34 35-44 45-54 55-64 65+ 4-8 Understanding American Generations
A Generation or age cohort is a group of persons who have experienced a common social, political, historical, and economic environment. Cohort analysis is the process of describing and explaining the attitudes, values and behaviors of an age group as well as predicting its future attitudes, values, and behaviors.
4-9 Understanding American Generations
Pre-Depression Depression Baby Boom Generation X Generation Y Tweens
Mature Market 4-10 Understanding American Generations
How to Target the Mature Market Gerontographics has identified the following four segments of the mature market: - Healthy Indulgers - Ailing Outgoers - Health Hermits - Frail Recluses 4-11 Understanding American Generations
Baby Boom Generation: A Closer Look
Compared to prior generations, Boomers are: Higher income, higher education More tech savvy Defining retirement differently Boomers also are: Strong market for "anti-aging" products, travel, and financial services Often alienated by overly "youth oriented" appeals in ads 4-12 Understanding American Generations
Generation Xers: A Closer Look
Beyond the stereotype: Stereotype Xers as disenfranchised youth Reality 1 Xers are more highly educated than previous generations Reality 2 Xer women are more highly educated than Xer men Reality 3 Xers are getting married, having families and facing the time pressures associated with these events Reality 4 Reaching Xers requires special attention to media, particularly online
4-13 Understanding American Generations
Generation Yers: A Closer Look
Interesting Facts About Gen Y: Really Two Sub-Markets: Older teens & young adults Expected to have the highest education of previous generations with incomes to follow Very tech savvy with media options including Internet, cell phones, and video games A strong market for automobiles with brands like Toyota creating edgy and affordable models such as the Scion to target them 4-14 Applications in Consumer Behavior
Palm Centro ad targets the active and diverse "youth market." Notice the use of texting and sports as "touch points." 2007 Palm, Inc. All rights reserved. 4-15 Social Stratification
Social Rank and Social Class System Status Crystalization The Derived Nature of Social Class The Coleman-Rainwater Hierarchy The Measurement of Social Class Social Stratification and Marketing Strategy 4-16 Social Stratification
We are all familiar with the concept of social class, but most of us would have difficulty explaining our class system to a foreigner. Social rank is one's position relative to others on one or more dimensions valued by society, also referred to as social class and social standing. A social class system is a hierarchical division of a society into relatively distinct and homogeneous groups with respect to attitudes, values, and lifestyles. "Pure" social classes do not exist in the U.S. or most other industrialized societies.
4-17 Social Stratification
Status dimensions, such as parental status, education, occupation and income, set limits on one's lifestyle, including one's residence. Status crystallization, which is moderate in the U.S., crystallization reflects the consistency of these status dimensions.
What Social Class are You? Play the "Chintz or Shag" Game from PBS
Click button to link to PBS site Web Exercise 4-18 Social Structure in the United States
Social Standing is Derived and Influences Behavior 4-19 Social Structure in the United States
The Coleman-Rainwater Social Class Hierarchy 4-20 Social Structure in the United States
The Coleman-Rainwater Social Class Hierarchy 4-21 Social Structure in the United States
Upward Pull Strategy 4-22 The Measurement of Social Class
There are two basic approaches to measuring social status: - Single-item index - Multi-item index Since an individual's overall status is influenced by several dimensions, single-item indexes are generally less accurate than are well-developed multi-item indexes. indexes 4-23 The Measurement of Social Class Single-Item Index Education Occupation Income Marketers generally think of these as direct influencers of consumption behavior rather than determinants of status that then influence behavior. 4-24 The Measurement of Social Class Multi-Item Index
Hollingshead Index of Social Position
Index of Social Position (ISP) 4-25 The Measurement of Social Class
Demographics or Social Status?
Social status is largely derived from demographics; that is, demographics one's income, education, and occupation go a long way toward determining one's social class or status. Should marketers use an overall measure of social status (a multi-item index) or a demographic variable such as income? Unless the marketer is interested in social standing per se, he/she will most likely focus on demographic characteristics as direct influencers on consumer behavior!
4-26 Social Stratification and Marketing Strategy
While social stratification does not explain all consumption behaviors, it is certainly relevant for some product categories. You can clearly see this by visiting a furniture store in a working-class neighborhood and then an upper-class furniture store. A product or brand may have different meanings to members of different social strata, for example, a watch. Likewise, different purchase motivations for the same product may exist between social strata.
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This note was uploaded on 03/19/2012 for the course MRKT 602 taught by Professor Mohamed during the Spring '12 term at Manor.
- Spring '12