4.5 HATS Revision 2 - FORMS OF NONVERBAL COMMUNICATION...

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FORMS OF NONVERBAL COMMUNICATION Instead of conveying meaning with words, nonverbal messages carry their meaning in a number of different forms ranging from facial expressions to body language and even clothes. Each of us sends and receives thousands of nonverbal messages daily in our business and personal lives. Although the following discussion covers all forms of nonverbal communication, we will be especially concerned with work-place applications. As you learn about the messages sent by eye contact, facial expressions, and posture and gestures, think about how you can use these nonverbal cues positively in your career. The eyes have been called the “windows to the soul.” Even if communicators can’t look directly into the soul, they consider the eyes to be the most accurate predictor of a speaker’s true feelings and attitudes. Most of us cannot look another person straight in the eyes and lie. As a result, we tend to believe people who look directly at us. We have less confidence in and actually distrust those who cannot maintain eye contact.
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