4.6 HATS Revision 2 (Solution)

4.6 HATS Revision 2 (Solution) - FORMS OF NONVERBAL...

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FORMS OF NONVERBAL COMMUNICATION Instead of conveying meaning with words, nonverbal messages carry their meaning in a number of different forms ranging from facial expressions to body language and even clothes. Each of us sends and receives thousands of nonverbal messages daily in our business and personal lives. Although the following discussion covers all forms of nonverbal communication, we will be especially concerned with work-place applications. As you learn about the messages sent by (a) eye contact, (b)facial expressions, and (c) posture and gestures, think about how you can use these nonverbal cues positively in your career. Eye Contact The eyes have been called the “windows to the soul.” Even if communicators can’t look directly into the soul, they consider the eyes to be the most accurate predictor of a speaker’s true feelings and attitudes. Most of us cannot look another person straight in the eyes and lie. As a result, we tend to believe people who look directly at us. We have less confidence in and actually distrust those who
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This note was uploaded on 03/27/2012 for the course MGMT 3315 taught by Professor Myers during the Fall '11 term at Texas A&M University, Corpus Christi.

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4.6 HATS Revision 2 (Solution) - FORMS OF NONVERBAL...

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