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Chapter_4_Exercise_1 - CHAPTER 4 EXERCISE 1 CASE BACKGROUND...

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CHAPTER 4 EXERCISE 1 CASE BACKGROUND At Home Depot, John Smith emphasizes the importance of carefully planning messages to all audiences: employees, customers, and suppliers. You have recently joined Home Depot’s community relations department in the company’s Atlanta headquarters (known as the Store Support Center). Two of your main functions are (a) helping store managers and other company executives plan effective business messages for a variety of audiences and (b) responding to press inquiries about Home Depot. INSTRUCTIONS Perform the following tasks: 1. Read the four situations that are described below. 2. Review each of the alternative (a-d) provided. 3. Choose the best alternatives for handling the situations. 4. Delete (“cut”) the nonselected alternative options. 5. Save your work on your USB drive (or computer desktop) and post the file to the appropriate link on turnitin.com. Situation 1: What is the purpose of the letter?
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