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Unformatted text preview: not concentrate well on the customer. She regretted about her actions, and she would give you her excuse when you come back. She promises that those actions will not be repeated again. On the other hand, all of our sellers are totally fresh trained on the day their applications got accepted. As you can see from others day, all the customers include you come to buy our cupcakes and go out with happily smile. We will enforce the rule that in the emergency situation that employee cannot guarantee performing well during that day, they MUST talk with the employer the days before either by mail, or face to face. Your satisfaction is our goal. We appreciate any advice/suggestion from you that we can improve our service quality. Sincerely Viet Hoang General Manager vh:pe...
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- Fall '11