HCA 210 Week 8 Assignment Measuring Quality

HCA 210 Week 8 Assignment Measuring Quality - THIS TUTORIAL...

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THIS TUTORIAL IS TO BE USED AS A GUIDE HCA 210 Assignment: Measuring Quality University of Phoenix
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According to Bolus and Pitts (1999), “Patient-centered outcomes have taken center stage as the primary means of measuring the effectiveness of health care delivery.” Why? Because now probably more than ever “health care organizations are operating in an extremely competitive environment, and patient satisfaction has become key to gaining and maintaining market share ( www.managedcaremag.com ). In short, patients are worth money. With the rising development of HMO, PPO’s and other managed care programs, there is a lot at stake making sure patients have positive outcomes when visiting and being treated by a medical facility. One way to measure outcome is to conduct patient surveys. Bolus and Pitts (1999) remind us that “most large managed care organizations collect satisfaction data continuously for purposes of accreditation and quality assurance” ( www.managedcaremag.com ). While they admit this is
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HCA 210 Week 8 Assignment Measuring Quality - THIS TUTORIAL...

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