Performance Management

Performance Management - Performance Management BUS M 540...

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Unformatted text preview: Performance Management BUS M 540 Fall 2010 Peter Madsen Performance Management BUS M 540 Fall 2010 Peter Madsen Course Schedule Oct. 21: Performance Management Read: Bauer & Erdogan, “Motivating Employees through Performance Appraisals” (BB) Read: Baker & McKenzie (Harvard Business School Case) Due: Bring a copy of your team charter to class today Oct. 26: Compensation Read: Bauer & Erdogan, “Motivating Employees Through Performance Incentives” (BB) Oct. 28: Promotion & Retention Read: Bauer & Erdogan, “The Interactionist Perspective: The Role of Fit” (BB) Read: Making Partner (Harvard Business School Case) Due: The Making Partner case will be analyzed and the analysis submitted during class. Please make every effort to be in class on this day. Nov. 2: Case Discussion—Baker & McKenzie Due: Baker & McKenzie Case Analysis (Instructions in BB; Due before class) Chris Winslow, Insurance Office Manager 1. In your judgment, what is the most likely explanation for the missed client deadline? 2. When you speak with Alex later this morning, what will you say to make sure this type of problem does not happen again in the future? Alex, Claims Analyst Whew! This is shaping up to be a miserable Monday. Over the weekend, you got a text message from one of the other claims analysts in the office, Juan. He had come in over the weekend to finish up some work and happened to overhear an answering machine message that was being recorded for Chris Winslow. Mr. Big, one of the office’s longtime clients, was complaining loudly about a delay in getting his insurance reimbursement...
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Performance Management - Performance Management BUS M 540...

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