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Unformatted text preview: One of the benefits that I see from this conflict is that it brought out a great deal of awareness for the group of women. They were able to admit that they had difficulty dealing with this issue on an informal basis. This opportunity will give them a chance to reevaluate their current way of handling issues and maybe they can develop new norms that will prove to be more effective. Another benefit could stem from this scenario; the realization that dealing with issues as they arise may be necessary. In this case, the group did not did not confront Diane with their initial concerns ended up backfiring once the death of her client occurred. Unfortunately by waiting to voice these concerns until after the event, the group’s actions were perceived as cold. Our text explains that all choices in conflict make a difference. Diane’s choice to file a grievance made a difference in the way the group viewed some of their informal norms. It depends on what the group chooses to do with that knowledge that will determine if the conflict will end up...
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This note was uploaded on 03/26/2012 for the course MGMT GM570 taught by Professor Truscio during the Spring '10 term at Keller Graduate School of Management.
- Spring '10