Final Study - Key Theme It starts with management Deming...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Key Theme It starts with management Deming Philosophy – Continuous product and service improvement 1. Consistency in Process 2. Eliminating Barriers 3. Elimination Barriers in Pride in Workmanship 4. Driving out Fear 5. Stop Reliance on Mass Inspection 6. Stop rewarding based on price tag alone 7. No slogans 8. No numerical goals 9. New Philosophy 10. Leadership 11. Education 12. Training 13. Take action 14. Continuous Improvement Phillip Crosby Book is Quality is Free 1. Conformance 2. It is always cheaper to do it right the first time 3. Performance measure is cost of quality 4. There is no such thing as a quality problem 5. Zero Defects 6. People are conditioned to think errors are inevitable Juran Book is Lets Talk Quality Fitness for Use 1. Planning – int/ext customer 2. Control l - Measure and analyze 3. Improvement-Continuous Improvement Feigenbaum Nominated Honorary Member of American Society in 1986 Three Points: 1. Quality Modern Technology 2. Quality Leadership 3. Organizational Commitment
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 3

Final Study - Key Theme It starts with management Deming...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online