Quality Focus Paper - Michele Baker Quality Focus Paper Six...

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Michele Baker Quality Focus Paper – Six Sigma in Organizations GM 588 Summer B 2009 Introduction Six Sigma is a customer based approach that can be used by an organization to accomplish strategic business results that evolved from a simple quality metric. It strives for quality that nears perfection. The goal is to reduce the risks that a business is susceptible to, by focusing on characteristics that are vital to customers as well as identifying and eliminating sources of errors in processes. Six Sigma is intended to decrease defect levels to fewer per million for the key products and services in an organization. The purpose of this paper is to analyze why Six Sigma is significant, its relevance to education and in today’s world, and the best practices of Six Sigma to achieve success. Literature Review
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Six Sigma emerged in the 1980’s due to Motorola’s struggle to overcome the threat against from their Japanese counterpart. The philosophy behind the program will generate a heightened knowledge for the need to a continuous quality enhancement endeavor. Six Sigma can have a significant affect on a company’s success, but it takes more than simply having Quality Leaders, but everyone in the company must buy into this process. Therefore the program contains both a managerial components as well as a technical part. Early experts such as Deming, Juran, and Crosby all had a similar approach to quality improvement that included the following: -Redefining and analyzing the problem -Generating Ideas -Evaluating and selecting ideas -Implementing Ideas Six Sigma adopted these principles in their problem solving DMAIC strategy which consists of the concepts define, measure, analyze, improve, and control. The first step is to clearly define the problem by developing a problem statement. A well derived problem statement will outline the Critical to Quality aspects that are important to the customer’s satisfaction and have the most impact on product performance. The second step is to focus on the QTC and how they can be measured within a process. An organization must listen carefully to their customers needs, collect good data, and observe the current processes for areas that will need improvement. The third and very
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important step in the DMAIC process is often neglected by an organization. The data collected must be thoroughly analyzed. The focus of this function is to find out why defects and variation are occurring. Once these problems have been analyzed and identified, transition into step four, the improvement phase is required. Here ideas are formed on how to resolve the issues that are leading to the variations and defects. Many solutions may not be so obvious so it is important to keep an open mind and be
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This note was uploaded on 03/26/2012 for the course MGMT GM588 taught by Professor Lagenza during the Spring '11 term at Keller Graduate School of Management.

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Quality Focus Paper - Michele Baker Quality Focus Paper Six...

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