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Unformatted text preview: The largest stakeholders that are affected in my particular department is the advisors and of course their students. The advisors reviews and bonus are based upon their recruiting level. Things may seem simple, but quality customer service is affected by a lot of factors. Product knowledge is of key importance. The advisors must know and understand the online environment and programs they are selling to the student. It is also important for the advisor to know the procedures of the different departments within the admissions process, so they can walk the student through the procedure seamlessly....
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- Spring '11