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Unformatted text preview: direction of quality. If quality is not instilled in every worker in every aspect of the company, management is basically where the blame will lie. The weakness seems to remain with the American companies for not fully implementing these models even though they have been proven to work in Japan. Japans products were considered shoddy and they have a poor reputation. However, by embracing teachings such as those of Deming and Juran, they were able to turn things around....
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This note was uploaded on 03/26/2012 for the course MGMT GM588 taught by Professor Lagenza during the Spring '11 term at Keller Graduate School of Management.
- Spring '11