Week 3 Discussion 1 - down these broad groups into the...

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According to an article I read on an example of use of the Kano Model: The Standish research group concluded that on average 45% of software features are never used and only 20 % of them are used regularly. They suggested the use of the Kano Model for Customer Satisfaction to determine proper feature categorization. It goes only explain that the Kano Model broke down the features into 3 broad categories: 1. Must have’s 2. Performance Features 3. Excitement Features Talking to your customers about what they are looking for in their software products may bread
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Unformatted text preview: down these broad groups into the items that the company should really focus on and include in their software. As we discussed in class identifying what the customer is looking for is a huge step in the right direction. The company can utilize Kano questionnaires to narrow down the broad categories into what the customers will truly use. Sources: http://agilesoftwaredevelopment.com/2006/12/kano-model-of-customer-satisfaction http://agilesoftwaredevelopment.com/2006/12/kano-questionnaires...
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This note was uploaded on 03/26/2012 for the course MGMT GM588 taught by Professor Lagenza during the Spring '11 term at Keller Graduate School of Management.

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