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Unformatted text preview: down these broad groups into the items that the company should really focus on and include in their software. As we discussed in class identifying what the customer is looking for is a huge step in the right direction. The company can utilize Kano questionnaires to narrow down the broad categories into what the customers will truly use. Sources: http://agilesoftwaredevelopment.com/2006/12/kano-model-of-customer-satisfaction http://agilesoftwaredevelopment.com/2006/12/kano-questionnaires...
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This note was uploaded on 03/26/2012 for the course MGMT GM588 taught by Professor Lagenza during the Spring '11 term at Keller Graduate School of Management.
- Spring '11