Unformatted text preview: the peoples skills, knowledge, and needs that actually work with the program regularly, they will be able to identify potential issues and have them resolved before the roll-out. After reading the Southwest Airlines business strategy, it made me truly realize that the organization I work for truly could use some input on how to make something like that happen. The current system we use is so hard to work with that it makes many people very discouraged way too often. Maybe if they focus on making the employees happy by giving them a workable system, which will translate into happier customers as it does for Southwest Airlines....
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- Spring '11
- Customer Service Relationship, Airlines business strategy