Week 5 Lecture - Week 5 Lecture (Session 5) Group and...

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Week 5 Lecture (Session 5) Group and Intergroup Dynamics Terminal Course Objective C - Given specific incidents of communication problems at the dyad, group, or organizational level, develop a strategy for improving organizational performance through improvement of communication processes. - Given a specific challenge of intergroup conflict, demonstrate specific group process, decision making and conflict resolution behaviors a leader can use to effectively resolve the conflict. Mid Term Exam Review Team Dynamics Group/Team Definitions Groups/Teams - defined as two or more individuals, interacting and interdependent, who have come together to achieve a particular objective. Groups offer the potential for synergy which is the creation of a whole that is greater than the sum of the parts. Formal Group/Team - defined by the organization's structure with designated work assignments. - Informal Groups/Teams - alliances that are neither formally structured nor organizationally determined. Typically these form in response to a need for social contact. Why do people join groups/teams? Security - there is strength in numbers. By joining a group, people reduce the vulnerability of "standing alone". Status - inclusion in a group viewed important by others provides recognition and status for members. Self-esteem - groups can provide people with feelings of self-worth. Affiliation - people enjoy regular interaction that comes with group membership. Power - what often can't be achieved individually becomes possible through group action. In order to protect themselves from unreasonable demands by management, individuals may align with others (unions). Goal Achievement - there are times when it takes more than one person to accomplish a particular task - there is a need to pool talents, knowledge, or power to get the job done. Stages of Team Development The Five Stage Model Forming - a great deal of uncertainty about the group's purpose, structure, and leadership. People are "testing the waters" to determine what types of behavior are acceptable.
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Storming - described by intragroup conflict. Resistance to constraints that the group imposes on individuality. There is also conflict over who will control the group. Norming - the group structure solidifies and they have assimilated a common set of expectations of what defines correct member behavior. Performing - structure is fully functional and accepted and the group is performing the task at hand. Adjourning - many groups have a limited task to perform and the group's members disband. Some members upbeat about their accomplishments. Some depressed over the loss of camaraderie. Team Behavior
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Week 5 Lecture - Week 5 Lecture (Session 5) Group and...

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