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Unformatted text preview: It is very important to realize that what sets this case apart from others is that not only did Weinbach ask for feedback he followed up and follow through with it. We talked about in class how many companies are utilizing satisfaction surveys and tools to collect suggestions or feedback from their employees. The problem is that in many cases, that is where it stops. Nothing changes or is even reported back to the employees. It may be a long process to change a broken culture, but if the key leaders in the organization not only say they want to fix it, but takes steps to, employees are much more likely to be receptive and productive....
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- Fall '09