Business process reengineering
Business process reengineering (BPR)
, an approach aiming at
improvements by means of elevating
and effectiveness of the
that exist within and
across organizations. The key to BPR is for organizations to look at their business processes from a "clean slate"
perspective and determine how they can best construct these processes to improve how they conduct business.
Business Process Reengineering Cycle.
Business process reengineering is also known as BPR, Business Process Redesign, Business Transformation, or
Business Process Change Management.
Business process reengineering (BPR) began as a private sector technique to help
rethink how they do their work in order to dramatically improve
. A key stimulus for reengineering has been the continuing development and
deployment of sophisticated
. Leading organizations are becoming bolder in
using this technology to support innovative business processes, rather than refining current ways of doing work.
Reengineering guidance and relationship of Mission and Work Processes to Information Technology.
Business process reengineering is one approach for redesigning the way work is done to better support the
. Reengineering starts with a high-level assessment of the organization's
mission, strategic goals, and
. Basic questions are asked, such as "Does our mission need to be
redefined? Are our strategic goals aligned with our mission? Who are our customers?" An organization may find
that it is operating on questionable assumptions, particularly in terms of the wants and needs of its customers.
Only after the organization rethinks what it should be doing, does it go on to decide how best to do it.
of this basic assessment of mission and goals, reengineering focuses on the organization's
business processes--the steps and procedures that govern how resources are used to create
that meet the needs of particular
. As a structured ordering of work steps across time and
place, a business process can be decomposed into specific activities, measured, modeled, and improved. It can
also be completely redesigned or eliminated altogether. Reengineering identifies, analyzes, and redesigns an
organization's core business processes with the aim of achieving dramatic improvements in critical performance
measures, such as cost, quality, service, and speed.
Reengineering recognizes that an organization's
are usually fragmented into subprocesses
and tasks that are carried out by several specialized functional areas within the organization. Often, no one is
responsible for the overall performance of the entire process. Reengineering maintains that optimizing the