Research Project - Welcome to the BPR Tutorial Series

Research Project - Welcome to the BPR Tutorial Series -...

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Welcome to the BPR Tutorial Series The Business Case - Friend or Foe? (Part one of a three part series on business case development) by Nancy Maluso Oh no, you have to write a business case. Why? Most rookies and veterans of any business process reengineering (BPR) effort view the business case as a necessary evil, an exercise far more painful than doing taxes. Unlike our taxes, however, the business case can result in more than just a tax refund. In fact, there are a number of valid reasons for writing a business case in any reengineering effort even if the effort has already been funded. This article will address the role a business case has in the reengineering effort, and help your team put the business case into it's proper perspective so that the business case can be viewed as another important, but not evil, step in the BPR effort. Why Should A Business Case be Written? The most obvious reason for putting together a business case is to justify the resources necessary to bring a reengineering effort to fruition. However, this implies that the business case is simply a financial document. While all business cases should include financial justification, it should not be the only purpose of the document. The BPR business case is the one place where all relevant facts are documented and linked together into a cohesive story. This story tells people about the what, when, where, how and why of the reengineering effort. Why is the reengineering effort needed (issues & opportunities)? How will the effort solve the issues or opportunities facing the organization? What is the recommended solution(s)? How does the solution address the issues or opportunities (benefits)? What will happen to the business if the BPR effort is not undertaken (the do nothing scenario)? When will the solutions be deployed How much money, people, and time will be needed to deliver the solution and realize the benefits? The writing of the business case forces the BPR team to sit back and reflect on all of the work they have so diligently completed. It is far too easy for the team to continue to plug away toward the end result and fail to document the work they've already accomplished. This is especially true during the concept and design stages of any BPR effort. Therefore, the business case serves as a wake up call to the team to cause them to capture the knowledge they've developed about how the business will function both with and without the BPR project. This is by far the most valuable role the business
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This note was uploaded on 03/26/2012 for the course IS535 IS535 taught by Professor Professor during the Spring '09 term at Keller Graduate School of Management.

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Research Project - Welcome to the BPR Tutorial Series -...

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