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Organizational Behavior (till final)

Organizational Behavior (till final) - Organizational...

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Organizational Behavior (till Final) March 12 – Groups and Teams Teams and Informal Groups Teams : groups of two or more people who interact an influence each other o mutually accountable for achieving common goals associated with organizational objectives o perceive themselves as a social entity within an organization Exist to fulfill some purpose Members held together by interdependence and need for collaboration to achieve common goals Require some form of communication to coordinate objectives Influence each other (levels of influence may vary) Members perceive themselves to be a team Types of Teams Departmental teams – similar skills located in same unit of functional structure; o minimal task interdependence because each person works with employees in other departments Production / service / leadership teams – miltiskilled (diverse competencies), collectively produce common product/service or make ongoing decisions; o Production/service: assembly line type interdependence o Leadership: tight interactive (reciprocal) interdependence Self-directed teams: similar to production/service except (1) organized around work processes that complete an piece of work requiring several interdependent tasks (2) substantial autonomy over execution of tasks Advisory teams: provide recommendations to decision makers (temporary or permanent) Task force (project) teams: temporary teams whose assignment is to solve a problem, see opportunity, or design a product or service Skunkworks: multiskilled, usually located away from organization and are relatively free of its hierarchy o Often initiated by entrepreneurial ream leader who borrows people and resources to design a product or service Virtual teams: members operate across space, time, and organizational boundaries and linked through information technologies to achieve organizational tasks (temporary or permanent) Communities of practice: usually informal groups; bound by shared expertise and passion or a particular activity or interest o Purpose is to share information o Rely on information technologies as the main source of information Informal Groups Groups: people who assemble together regardless of interdependence or organizationally focused objective Exist because humans are social animals
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Social identity theory – individuals define themselves by their group affiliations Can accomplish goals that cannot be achieved by individuals Back bone of social networks o Build trust o Increase social capital Advantages and Disadvantages of Teams Advantages Can make better decisions Develop better products and services Create more engaged workforce Quickly share information and coordinate tasks Superior customer service Potentially more motivated (because of drive to bond, greater accountability) Coworkers are benchmarks of comparison (sometimes) The Challenges of Teams Process losses:
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