Process Analysis and Capacity Management
BUAD 311 – Operations Management, Spring 2012
50 points possible
Question 1 (6 points)
At an icecream shop, the icecream scooper can serve 20 customers per hour and the cashier can
ring up 30 customers per hour.
1.
(2 points) What is the capacity of the icecream shop in customers per hour?
What is the
bottleneck?
The capacity of the icecream shop is 20 customers per hour.
The bottleneck is the ice
cream scooper.
2.
(2 points) If one more icecream scooper is hired, what is the capacity of the icecream
shop and what is the bottleneck?
If one more icecream scooper is hired, the capacity of the icecream shop is 30
customers per hour.
The bottleneck is the cashier.
3.
(2 points) If one more cashier is hired, what is the capacity of the icecream shop and
what is the bottleneck?
If one more cashier is hired, the capacity of the icecream shop is 20 customers per hour.
The bottleneck is the icecream scooper.
Question 2 (19 points)
Consider the InNOut hamburger assembly process presented in class.
Assume that patties cook
in 5 minutes and that the stove holds 10 patties.
Also assume that the assembly of a hamburger
takes 2 minutes and that there are 3 workers available to assemble hamburgers.
1. (10 points) Suppose one large order for 30 hamburgers arrives.
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 Spring '07
 Vaitsos
 Management, Project Management, Sandwich, Hamburger, American cuisine, Trojan Sandwiches

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