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hw1_solution - Homework 1 Process Analysis and Capacity...

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Process Analysis and Capacity Management BUAD 311 – Operations Management, Spring 2012 50 points possible Question 1 (6 points) At an ice-cream shop, the ice-cream scooper can serve 20 customers per hour and the cashier can ring up 30 customers per hour. 1. (2 points) What is the capacity of the ice-cream shop in customers per hour? What is the bottleneck? The capacity of the ice-cream shop is 20 customers per hour. The bottleneck is the ice- cream scooper. 2. (2 points) If one more ice-cream scooper is hired, what is the capacity of the ice-cream shop and what is the bottleneck? If one more ice-cream scooper is hired, the capacity of the ice-cream shop is 30 customers per hour. The bottleneck is the cashier. 3. (2 points) If one more cashier is hired, what is the capacity of the ice-cream shop and what is the bottleneck? If one more cashier is hired, the capacity of the ice-cream shop is 20 customers per hour. The bottleneck is the ice-cream scooper. Question 2 (19 points) Consider the In-N-Out hamburger assembly process presented in class. Assume that patties cook in 5 minutes and that the stove holds 10 patties. Also assume that the assembly of a hamburger takes 2 minutes and that there are 3 workers available to assemble hamburgers. 1. (10 points) Suppose one large order for 30 hamburgers arrives.
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hw1_solution - Homework 1 Process Analysis and Capacity...

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