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Unformatted text preview: Airlines raise expectations with ads, discrepancy of promise and fact, flight attendant have to deal with disappointment Flight attendants interview deep acting part of their job Emotional memories Managing feelings flight attendants trained to rid themselves of anger, imagine that his wife just died blah blah Bill collector vs flight attendant flight attendant enhance customer status work determines how you play your emotions suppression of feelings Emotionless men doctors, emotion women nurses...
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This note was uploaded on 03/30/2012 for the course SOCI 220gm taught by Professor ? during the Fall '11 term at USC.
- Fall '11