Chapter 1: What is Organizational Behavior?
The Importance of Interpersonal Skills
Huge importance of interpersonal skills in the workplace. Succeeding in management today
requires good people skills, communication skills, and leadership skills.
[Knowledge of organizational behavior] x [behavior skills] = leadership effectiveness
Behavior skills: facilitate team decision making, communicate effectively, exercise power
wisely, negotiate effectively, mange organization change
What Managers Do
—an individual who achieves goals through other people.
decisions, allocate resources, and direct the activities of others to attain goals.
Managers do their
work in an organization
—a consciously coordinated social unit, composed of two or more people,
that function on a relatively continuous basis to achieve a common goal or set of goal.
manufacturing a service firms, schools, hospitals, churches, military units, retail stores, etc.
—wrote that managers perform 5 management
functions: planning, organizing, commanding, coordinating, and controlling.
Today we have
condensed them to just 4: planning, organizing, leading, and controlling. What do managers do?
They plan, organize, lead, and control.
a process that includes defining goals, establishing strategy, and developing
plans to coordinate activities.
: determining what tasks are to be done, who is to do them, how the tasks are
to be grouped, who reports to whom, and where decisions are to be made.
: a function that includes motivating employees, directing others, selecting the
most effective communication channels, and resolving conflicts.
: monitoring activities to ensure they are being accomplished as planned and
correcting any significant deviations
Management defines the organizations goals and means for achieving them.
concluded that managers perform 10 different, highly interrelate rolls
—or sets of behaviors. Primarily interpersonal, informational, or decisional.
—all managers are required to perform duties that are ceremonial and
symbolic in nature
—symbolic head, required to perform a number of routine duties of a legal or
—responsible for the motivation and direction of employees
I.e.: Hiring, training, motivating, disciplining
—maintains a network of outside contacts who provide favors and information
—collect info from outside organizations and institutions, typically by
scanning the news media and talking with other people to learn of changes in the public’s tastes,
what competitors may be planning, and the like.