Test 3 Study Guide - HBMTest3StudyGuide 05:25 CHAPTER4 I....

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HBM Test 3 Study Guide 05:25 CHAPTER 4 I. 4 Major HRM Functions A. Staffing A.1. Employment Planning  A.1.a. The determining of an organization’s human resource needs A.1.b. Number/type of employees… A.2. Job Analysis A.2.a. Job Description A.2.a.i. Defining essential functions of the job A.2.a.ii. Ex: duties, responsibilities, working conditions,  etc. A.2.b. Job Specification  A.2.b.i. Determining specific skills, knowledge and  abilities needed to be successful in a particular job A.3. Recruitment A.3.a. Internal Recruiting  (promotions) A.3.a.i.  Advantages (A.3.a.i.a) Less costly (A.3.a.i.b) Reduce risks (A.3.a.i.c) Reduce employee turnover A.3.a.ii. Disadvantages
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(A.3.a.ii.a) Miss outside talents (A.3.a.ii.b) No new ideas A.3.b. Employee Referral A.3.c. External Recruiting A.3.c.i. Hiring from outside sources A.3.c.ii. Ex: signs, advertisements, job fairs, internet,  employment agencies A.4. Selection A.4.a. Evaluating job applicants to determine those more qualified  (or potentially more qualified) for positions B. B.1. Activities in HRM concerned with assisting employees to develop  up-to-date skills, knowledge, and abilities B.2. Orientation  B.2.a. Providing basic information about the hotel which must be  known by all its employees B.2.b. Goals  B.2.b.i. Reducing anxiety B.2.b.ii. Developing realistic expectations B.2.b.iii. Improving morale B.2.b.iv. Reducing turnover B.2.c. Contents B.2.c.i. Hotel overview B.2.c.ii. Policies and procedures B.2.c.iii. Compensation and benefits
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B.2.c.iv. Guest and employee safety and security  concerns B.2.c.v. Property tour B.3. Training B.3.a. Goals  B.3.a.i. Build employee skills B.3.a.ii. Increase employee confidence B.3.b. Training Methods B.3.b.i. On-the-job Training (B.3.b.i.a) Apprenticeship (B.3.b.i.b) Job rotation B.3.b.ii. Off-the-job Training (B.3.b.ii.a) Lectures (B.3.b.ii.b) Computer training (B.3.b.ii.c) Simulation C. Motivation C.1. Activities in HRM concerned with helping employees exert high  energy levels C.2. Motivation Theories  C.2.a. Maslow’s Hierarchy of Needs C.2.a.i. Actualization C.2.a.ii. Esteem C.2.a.iii. Love/Belonging
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C.2.a.iv. Safety C.2.a.v. Physiological C.2.b. Herzberg’s 2 Factor Theory C.2.b.i. Maintenance Factors (C.2.b.i.a) Ex: salary, working condition, job  security (C.2.b.i.b) Ensure that employees are not  dissatisfied C.2.b.ii. Motivation Factors (C.2.b.ii.a) Ex: achievement, recognition,  advancement (C.2.b.ii.b) Ensure that employees are satisfied C.2.c. McClelland’s N-Achievement Theory C.2.c.i. Need for Achievement C.2.c.ii. Need for Power C.2.c.iii. Need for Affiliation C.3. Performance Evaluation  C.3.a. Purposes C.3.a.i.  Improve Work Performance (C.3.a.i.a) Feedback – how well have employees  done? (C.3.a.i.b)
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This note was uploaded on 04/02/2012 for the course HBM 280 taught by Professor Christinachi during the Fall '10 term at Washington State University .

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Test 3 Study Guide - HBMTest3StudyGuide 05:25 CHAPTER4 I....

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