9.8.2011 Managed Heart Part 2

9.8.2011 Managed Heart Part 2 - 9.8.2011 Managed Heart Part...

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9.8.2011 Managed Heart Part 2 Chapters 5 and 6: - Methods: Questionnaires to 261 Students at Berkeley o Study of Flight Attendants: Participant observation at Delta Airlines (because high premium on service) – attended sessions at Delta Training Center Interviews with 20 Delta executives Archival research of thirty years of Delta advertising Participant observation of recruitment process at Pan American Airways (adjustment because Delta declined her access to recruitment process) Interviews with flight attendants (25 women and 5 men) She realized that emotions was such a prominent aspect of her work - Flight attendants are ideal subjects because it allows: o Us to understand relation of gender to job as it is highly feminized o Us to compare gender construction in job by looking at experiences of men and women o Her move away from “typical” study on women workers as minority in job (men 15% of flight attendants during time of her study) - Argument: o Flight attendants are likely to confront emotive dissonance. The emotional strain
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9.8.2011 Managed Heart Part 2 - 9.8.2011 Managed Heart Part...

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