9.6.2011 Managed Heart Part 1

9.6.2011 Managed Heart Part 1 - 9.6.2011 The Managed Heart...

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9.6.2011 The Managed Heart Part 1 Chapters 1-4 - Emotional Labor this labor requires one to induce or suppress feelings in order to sustain the outward countenance that produces the proper state of mind in others o The sense of being cared for in a convivial and safe place - This kind of labor calls for a coordination of mind and feeling, and it sometimes draws on a source of self that we honor as deep and integral to our individuality (7) - Emotional Labor is a leads to Social Inequalities o Emotional labor often done by women o Middle to upper classes mostly benefit from emotional labor Secretaries/flight attendants do most of the emotional labor - Emotions are Alienated from the Worker o Emotions are owned and controlled not by the worker but by the Capitalists Estrangement from one’s emotions occurs in our labor process o You project an emotion, but you don’t own that projection, someone else does - Managing Feeling: The performance of Emotional Labor o Surface Action: The body, not the soul is the main tool of the trade Manipulating face without feeling anything The actor’s body evokes passion in the audience’s soul, but the actor is only acting as if he had a feeling o Deep Acting: Actually feeling the feeling Still forced to feel that way Process of deep acting requires the use of emotion memory
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9.6.2011 Managed Heart Part 1 - 9.6.2011 The Managed Heart...

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