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Unformatted text preview: Chapter 8: Foundations of Individual Behavior Behavior The actions of people Organizational Behavior The study of the actions of people at work. Employee Productivity: is a performance measure of both work efficiency and effectiveness. Absenteeism: The failure to show up at work Turnover: Voluntary and involuntary permanent withdrawal from an organization. Organizational Citizenship Behavior: Discretionary behavior thats not part of an employees formal job requirements, but which promote effective functioning of the organization. However, employees may experience work overload, stress and work/life conflict. Job Satisfaction: An employees general attitude toward his or her job. Workplace Misbehavior: any intentional employee that is potentially harmful to the organization or individual within organization. In four ways: deviance, aggression, antisocial behavior and violence. Attitudes Evaluative statements, either favorable or unfavorable, concerning objects, people, or events Cognitive Component: The part of an attitude made up of the beliefs, opinions, knowledge, and information held by a person. Affective Component: The part of an attitude thats the emotional or feeling part. Behavioral Component: The part of an attitude that refer to an intentional behave in a certain way toward someone or something....
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This note was uploaded on 03/29/2012 for the course MANAGAMENT 1301 taught by Professor Perry during the Spring '11 term at University of Houston - Downtown.
- Spring '11