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Chapter 8_Notes - Chapter 8 Foundations of Individual...

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Chapter 8: Foundations of Individual Behavior •Behavior –The actions of people •Organizational Behavior –The study of the actions of people at work. Employee Productivity: is a performance measure of both work efficiency and effectiveness. •Absenteeism: The failure to show up at work •Turnover: Voluntary and involuntary permanent withdrawal from an organization. •Organizational Citizenship Behavior: Discretionary behavior that’s not part of an employee’s formal job requirements, but which promote effective functioning of the organization. However, employees may experience work overload, stress and work/life conflict. •Job Satisfaction: An employee’s general attitude toward his or her job. •Workplace Misbehavior: any intentional employee that is potentially harmful to the organization or individual within organization. In four ways: deviance, aggression, antisocial behavior and violence. •Attitudes –Evaluative statements, either favorable or unfavorable, concerning objects, people, or events •Cognitive Component: The part of an attitude made up of the beliefs, opinions, knowledge, and information held by a person. •Affective Component: The part of an attitude that’s the emotional or feeling part. •Behavioral Component: The part of an attitude that refer to an intentional behave in a certain way toward someone or something.
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