Chapter 12 - Chapter 12 Communication and Interpersonal...

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Chapter 12: Communication and Interpersonal Skills Learning Objectives •Describe what managers need to know about commutating effectively •Explain how technology affects managerial communication •Discuss the interpersonal skills that every manager needs How Does the Communication Process Work? •Communication –A transfer of understanding and meaning from one person to another •Communication Process –The seven-part process of transferring and understanding of meaning Parts of the Communication Process 1.Sender –The communication source 2.Encoding –Converting a message into symbolic form 3.Message –A purpose for communicating that’s to be conveyed 4.Channel –The medium by which a message travels 5.Decoding –Translating a received message 6.Receiver –The person to whom the message is directed 7.Feedback –Checking to see how successfully a message has been transferred Are Written Communications More Effective Than Verbal Ones? •Written Communications –memos, letters, e-mail, organizational periodicals, bulletin boards, etc. –tangible, verifiable, and more permanent •Oral Communications –allow receivers to respond –presents feedback evidence that the message has been received and understood Is the Grapevine an Effective Way to Communicate? •Grapevine –An unofficial channel of communication How Do Nonverbal Cues Affect Communication? •Body Language –Nonverbal communication cues such as facial expressions, gestures, and other
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This note was uploaded on 03/29/2012 for the course MANAGAMENT 1301 taught by Professor Perry during the Spring '11 term at University of Houston - Downtown.

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Chapter 12 - Chapter 12 Communication and Interpersonal...

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