Chapter 9 - Conflict and crisis - October 10, 2011

Chapter 9 - Conflict and crisis - October 10, 2011 -...

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Chapter 9 Negative Messages: Crisis, Conflict, and Apology 1
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2 “Crises define life. In them, you discover what you are” Allan Chalmers “Every crisis offers you extra desired power” W.M. Marston “Watch out for emergencies. They are your big chance” Fritz Reiner In Mandarin, the word for crisis is wei-ji. It is composed of the characters for danger (wei) and opportunity (ji).
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Crisis Can Come in Many Forms Acquisition Age discrimination Alcohol abuse Bankruptcy Boycott
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Unformatted text preview: Bribery Chemical spill or leak Computer failure or hacking Contamination Data loss/theft Drug abuse Earthquake Embezzlement Kidnapping Lawsuits Layoffs Mergers Plant closing Product failure Protest demonstrations Racial issues Robbery Sexual discrimination Sexual harassment Strikes Suicide 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28...
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Chapter 9 - Conflict and crisis - October 10, 2011 -...

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