Ch 13 - Turnover, Discipline & Exits_Web

Ch 13 - Turnover, Discipline & Exits_Web -...

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1 Turnover, Discipline, and Exits
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2 What is Turnover? n The rate at which employees leave a company or work unit n Wanted and Unwanted
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3 Calculating Turnover Number of Terminations Annual Turnover Rate = Average number of Employees X 100 = 75 25 X 100 = 300%
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4 Calculating Turnover Excluding Desirable Turnover Number of Terminations- Desirable Termination Annual Turnover Rate = Average number of Employees X 100 = 75 - 10 25 X 100 = 260%
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5 Top Causes of Hospitality Turnover 1. Quality of supervision 2. Ineffective communication 3. Working conditions 4. Quality of co-workers 5. Inappropriate “fit” with company 6. Low pay and few benefits 7. Lack of clear defined responsibilities and directions 8. No career ladder 9. Changes in leadership 10. Limited career opportunities 11. Job transferability 12. Commercialized expectations (public expectations from ees)
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6 Costs of Turnover ü Tangible - incurred directly from replacing ees ( i.e. ads, training) ü Intangible do not relate to out-of pocket expenses ( i.e. lost expertise) ü Separation Costs incurred directly with the loss of a current ee (i.e. severance pay, exit interviews) ü Replacement Costs associated with recruiting new ees (i.e. ads, interviews, travel) ü Training Costs associated with new ee’s training and orientation
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7 Other Effects of High Turnover n Potential for poor service n No uniformity in service n Low perceptions of management n Revolving door syndrome n Higher potential for unionization n Inability to expand n Lower sales n Loss in quality staff n Wages kept down n Wasted time management
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8 Turnover Remedies: Retention Programs n Aimed at minimizing unwanted turnover n Proactive approach n Short-term and Long-term remedies
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9 Short-Term Remedies n Find out why EE’s leave- exit interviews, ees profiles n Find out why EE’s stay – attitude surveys n Ask EE’s what they want – opinion surveys n Give EE’s a voice – grievance procedures, suggestion systems, meetings, etc.
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This note was uploaded on 03/30/2012 for the course HRAD 3783 taught by Professor Slevitch during the Spring '08 term at Oklahoma State.

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Ch 13 - Turnover, Discipline & Exits_Web -...

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