Performance Appraisals Ch 7

Performance Appraisals Ch 7 - Performance Appraisals 1...

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Performance Appraisals 1
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2 Performance Appraisals n 97.1% of all organizations in the U.S. use some sort of PA system n In a recent survey, 70% of employees say that performance appraisals do not provide them with a clear picture of what is expected from them n 10% found that the system was successful n PA’s are subject to human emotions, human judgments so there will be human errors
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3 PA cont n The cost of performance appraisals has recently been estimated at between $1945 and $ 2200 per employee n Why? Don’t forget the temporary productivity dips following reviews
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Performance Management n Performance management – a systematic process by which managers help employees to improve their ability to achieve goals. Performance management includes : n Planning work and setting expectations n Continually monitoring performance n Developing employee skills n Periodically appraising performance in an objective manner n Rewarding good performance 4
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Performance Appraisals n Appraisal (employee) – an objective and comprehensive rating or evaluation of employees. Successful performance appraisal programs include : n Performance goals set by supervisors and employees. n Regular, informal feedback from supervisors. n Regular and formal appraisal . 5
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Benefits of a Good Performance Appraisal System n Recognition of outstanding performance n Identification of necessary improvements n Clarification of work standards n Opportunity to analyze and redesign jobs n Identification of specific training and development needs n Determine Professional Development Activities 6
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Appraisal System n Validation of screening and selection processes n Opportunity for employee feedback and suggestions Customers (internal) – Employees of the hospitality operation. Customers (external)
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Performance Appraisals Ch 7 - Performance Appraisals 1...

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