Ch 6 - Training and Development

Ch 6 - Training and Development - Training and Development...

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1 Training and Development
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2 Training Facts and Figures 2.5% of payroll spent on training Provided 28 hours/year of training 29% of all training was delivered using technology Top training related programs Managerial and executive development Customer service
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3 Training Expenditures Today United States businesses spent about $62 billion on training in 2000. Training budgets have since been on a decline; in 2008, the U.S. corporate training market reported spending only $56 billion. Nearly 55% of industry managers in 2009 reported a significant decrease in their training budgets over the prior eighteen months. Hospitality industry research continues to show the link between training and increased productivity and further supports the theory that trainees reach full productivity levels sooner than new employees who don’t receive structured training.
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4 Benefits of Training Improved performance Reduced operating costs More satisfied guests Reduced work stress Increased job advancement opportunities Improved staff relationships More professional staff
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5 Benefits of Training Fewer operating problems Lower turnover rates Turnover rate – The number of employees who leave an organization each year expressed as a percentage of the average number of workers employed by the organization . Increased morale Higher levels of work quality Easier to recruit new staff “Employer of Choice” – An organization with a reputation of offering a desirable place to work and with recruiting efforts made easier because of this. Increased profits
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6 Obstacles to Training Insufficient time to deliver the training Hire date – The effective date that a new staff member begins work. Warm body syndrome – The selection error that involves hiring the first person who applies for a position vacancy. Too much time for trainees to be away from their positions Lack of financial or other quality resources for training Insufficient trainers’ knowledge/skills, trainer apathy Scheduling conflicts Turnover Difficulty in maintaining training consistency
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7 Training Myths Training is easy Training costs too much Training is a staff function Only new staff need training Professional development programs – Planned educational and/or training activities to prepare one for successively more responsible positions in an organization or industry. There is no time for training
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8 Basic Training Principles # 1: Trainers must know how to train # 2: Trainees must want to learn and need motivation to do so # 3: Training must focus on real problems # 4: Training must emphasize application # 5: Training should consider the trainees’ life and professional experiences # 6: Training should be informal # 7: Use a variety of training methods
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9 Basic Training Principles # 8: The focus should be on trainees
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This note was uploaded on 03/30/2012 for the course HRAD 3783 taught by Professor Slevitch during the Spring '08 term at Oklahoma State.

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Ch 6 - Training and Development - Training and Development...

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