Ch 5 - Orientation_Socializations_First Impressions_Web (1)

Ch 5 - Orientation_Socializations_First Impressions_Web (1)...

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1 Orientation, Socialization, & First Impressions
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2 Adaptation Process Adaptation (to organization) – The process by which new employees learn the values of and “what it’s like” to work for a hospitality organization during initial on-job experiences.
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3 The New Employee Adaptation Process Step 1- New employee has perceptions a nd attitudes about the work and the organization Step 2- Early on-job experiences (orientation and training) affect new employee’s attitude Step 3- New employee adapts to the organization, is accepted by peers , and wants to become team member Step 4- Initial on-job performance is affected by attitude about organization, desire to work to standards, and interest in remaining with the organization
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4 Orientation Process Orientation – The process of providing basic information about organization that must be known by all staff members in every department.
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5 Common questions to answer Where do I “fit in” to the organization? Where and how can I contribute my time and talents? What are my duties? What are my rights? What are my limits? How can I advance (and to what positions) within my new organization?
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6 Orientation is the Answer Answers questions Makes them feel welcome Clarifies expectations for both sides Helps them find their way Orientation programs should not overwhelm new employees with too much information!
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7 Orientation: Ultimate Goals Orientation programs are designed to : Reduce the stress employees feel when starting a new job Provide new employees the information they need to succeed in an organization Make employees successful Reduce turnover Improve quality of job performance
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8 Types of Orientation General company or property orientation - acquaints new employees with an organization and property as a whole Job specific orientation - covers topics related to job performance and includes introduction to job responsibilities based on job description and specific work environment
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Orientation Programs and Procedures General Orientation Programs should : Provide an overview of the organization Indicate the new staff member’s role Explain policies , procedures , and rules , and other information, such as personnel forms Outline specific
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Ch 5 - Orientation_Socializations_First Impressions_Web (1)...

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