Test 2 Exam Review - Test 2 Exam Review Chapter Four -...

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Test 2 Exam Review Chapter Four - hearing versus listening hearing is the passive and physical process of listening. Hear but don’t necessarily understand - the different types of listening: hearing, informational, critical, self-reflexive, conscious. - factors that influence informational listening: identifies signal as words. Moves from hearing to listening. - qualities that influence critical listening: deliberates on what is said. Explores logic, reason, and POV of speaker. - factors that influence self-reflexive listening: reflect on how what is said applies to his or her life. - noise: any sound that disrupt that disrupts with the delivery of a message. - types of diversions: physical diversion(room to dark, too hot) technological diversion(phone rings, etc.) - overcoming blocks to hearing: hold conversations in a room where noise is not a problem, make adjustments to the physical space, be conscious of technological distractions - removing cultural barriers to listening: slang used, language and tonal accents by other nationality or race, regional differences, jargon used in a professional setting. - listening consciously: relational partners or a collective group moving forward. Opens us to the views of others, presents possibilities we would not see if we didn’t listen consciously, and creates a level of understanding that helps move our relationships, teamwork, and the
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Test 2 Exam Review - Test 2 Exam Review Chapter Four -...

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